Shipping policy

Last updated: 28/12/2025

Thank you for shopping with RATANZA. We are committed to delivering your order in a timely and transparent manner. Please read our shipping policy carefully.

📦 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, it will be handed over to our shipping partners and you will receive a tracking number via email.

🚚 Shipping Times

As we work with trusted global suppliers, shipping times may vary depending on your location.

Estimated delivery times:

  • United States & Canada: 7–14 business days

  • United Kingdom & Europe: 7–14 business days

  • Australia & New Zealand: 8–15 business days

  • Rest of the World: 8-–15 business days

Please note that these are estimated delivery times, not guaranteed.

🌍 Shipping Locations

We currently ship to most countries worldwide. If your country is not supported at checkout, please contact us at amanindersingh13131313@gmail.com.

💰 Shipping Costs

Shipping costs are calculated at checkout and may vary based on:

  • Destination country

  • Order size and weight

  • Current promotions

Occasionally, we offer free shipping promotions, which will be clearly displayed on our website.

📬 Tracking Information

Once your order ships, you will receive an email with your tracking number.

Tracking updates may take 24–72 hours to appear after shipment.

⚠️ Delays & Exceptions

Delivery delays may occur due to:

  • Customs clearance

  • Weather conditions

  • High demand or peak seasons

  • Incorrect or incomplete address provided by the customer

We are not responsible for delays caused by customs or postal services.

🏠 Incorrect Address

Please ensure your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

📦 Lost or Missing Packages

If your tracking information shows that your package was delivered but you haven’t received it:

  • Please check with neighbors or local postal services

  • Contact us at amanindersingh13131313@gmail.com within 7 days of delivery confirmation

We will work with you to resolve the issue.

📞 Contact Us

If you have any questions about shipping, feel free to contact us:

📧 Email:amanindersingh13131313@gmail.com
🌐 Website: RATANZA.COM